Data protection information from Götznerhof Besitz GmbH
1. Data protection information for our guests
As a guest of Götznerhof Besitz GmbH (hereinafter referred to as “Götznerhof”), we would like to inform you about how we process your personal data in connection with the services we provide.
As the controller, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection information.
We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties.
Our security measures are continuously improved in line with technological developments.
Götznerhof operates both in the EU/EEA area and in Switzerland. The information provided here refers to the EU General Data Protection Regulation, taking into account the Swiss Data Protection Act. Should any deviations or additions be necessary in this regard, these will be incorporated into the information provided here.
To improve readability, only the articles of the EU General Data Protection Regulation have been cited in this privacy policy.
This privacy policy contains more detailed information about
2. Who are we?
The responsible body within the meaning of the Data Protection Act is:
Götznerhof Besitz GmbH
Marktgraben 16
A – 6020 Innsbruck
+43 660 7466600
info@goetznerhof.at
3. Who can you contact if you have questions?
If you have any questions about data protection, please email our data protection officer at: info@goetznerhof.at
4. Categories of personal data collected
Götznerhof processes personal data that we receive from you, from a person you have commissioned, or from a company you have commissioned prior to or during a business relationship. We also collect and store information that we obtain during the provision of services and that is directly related to the fulfillment of the order. Depending on how you use our services, relevant personal data includes:
5. Why do we process your data and on what legal basis?
We process your data depending on your use of our offers for the purpose of providing the contractually agreed services to you and within the scope of submitting offers.
The legal basis for the processing of this data is the fulfillment of our contractual obligations (Art. 6 (1) b) GDPR) towards you, towards the client, the fulfillment of our legal obligations (Art. 6 (1) c) GDPR) or, within the scope of the submission of an offer, the pre-contractual measure (Art. 6 (1) b) GDPR).
6. To whom will your data be transferred?
We are supported by external processors in the provision of our services. Our processors are carefully selected and contractually bound. We apply appropriate technical and organizational security measures when working with all partners.
The majority of our processors and partners are located within the EU-EEA or Switzerland.
In exceptional cases, if it is necessary to transfer your data to a third country outside the EU-EEA or Switzerland, this will only take place if an adequate level of data protection is in place or if further guarantees can be provided to ensure data protection.
Götznerhof may pass on your personal data within the company for central administration purposes.
The hotel works with bsmart Services AG, Industriestrasse 2, 9487 Gamprin-bendern, Liechtenstein, to handle booking, check-in, and check-out processes, as well as for digital guest services. smart service Ag provides services on behalf of the hotel in the areas of virtual reception, booking management, and guest communication. Personal data is processed in accordance with the applicable data protection regulations, in particular the EU GDPR and the Swiss Data Protection Act.
7. How long do we store your data?
In principle, we process and store your personal data for as long as it is necessary to fulfill our agreed services and legal obligations or unless another legal basis provides for this. If the processing of the data is no longer necessary, it will be deleted regularly. Personal data collected within the framework of a business relationship with us is generally stored for a period of 10 years after completion of an order or termination of a contractual relationship.
8. What are your rights?
If you have any questions or concerns, you can contact our data protection officer directly at info@goetznerhof.at.
This allows you to obtain information about your data stored by us and its processing, request the correction of incorrect personal data, request the deletion of your data stored by us, and request the restriction of data processing and data portability. You can also object to the processing of your data by us.
In the event of a complaint you wish to submit regarding this privacy policy and the processing of your personal data by Götznerhof as described herein, the data protection authority is the competent supervisory authority and can be contacted as follows:
Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Austria
Email: dsb@dsb.gv.at
9. Changes to this privacy policy
If we need to update this privacy policy due to changes in our services or new requirements, the latest version will apply.
Last updated on June 24, 2025
